Building and Delivering the Ultimate Customer Experience with Charles Holloway

Everybody has a distinct idea of what excellent service is since real estate professionals are so diverse. In the real estate industry, success is largely determined by how much emphasis is placed on the customer experience (CX). Customers will have questions, concerns, comments, and requests for updates during the stressful process of buying, selling, or even renting a home, and they want responses right away. Years ago, a day’s delay in responding to a client may not have been a problem, but in a competitive market like real estate, a smooth customer experience and ease of communication with an estate agent are essential.

Charles Holloway of Holloway Experience Real Estate joins The Entrepreneurial Agent to discuss being authentic and treating clients as family, building and delivering the ultimate customer experience, using technology to connect people in real estate and much more.

Building and Delivering the Ultimate Customer Experience with Charles Holloway

Real estate is challenging. Each aspect of real estate has its own unique obstacles, whether you’re buying, selling, remodeling, building, or maintaining a property.

It may be a particularly difficult environment to navigate for individuals who deal directly with clients and offer services. They must control expectations and provide reliable counsel. When customers’ expectations are too high, they must rein them in and assist them realize what could be feasible.

Everybody has a distinct idea of what excellent service is since real estate professionals are so diverse. In the real estate industry, success is largely determined by how much emphasis is placed on the customer experience (CX). Customers will have questions, concerns, comments, and requests for updates during the stressful process of buying, selling, or even renting a home, and they want responses right away. Years ago, a day’s delay in responding to a client may not have been a problem, but in a competitive market like real estate, a smooth customer experience and ease of communication with an estate agent are essential.

Potential house buyers may now search for homes online on a number of websites, compare amenities and pricing, and even take virtual tours thanks to technological advancements. Customers have higher standards and more exacting expectations for the entire purchasing or selling process since these early automated actions are now so easily available. However, word-of-mouth recommendations and a positive reputation are still crucial components of the estate agency sales process, particularly for local, independent firms, so it is still crucial to ensure that they are providing outstanding customer service in all areas.

Charles Holloway of Holloway Experience Real Estate joins The Entrepreneurial Agent to discuss being authentic and treating clients as family, building and delivering the ultimate customer experience, using technology to connect people in real estate and much more.

00:00 Introduction

0:45 Introducing Charles Holloway

1:23 Charles’ path and how he got into real estate

5:09 Charles’ passion and approach in real estate: making it a ministry

9:39 On being authentic and treating clients as family

11:50 Using technology to connect people in real estate

16:28 The need for more union around the real estate agent profession

19:20 The real job of a seller: not selling, but uncovering needs

22:14 The real estate agent as an advisor and a wealth builder

25:52 What Charles does for fun

Connect with Paul Neal

Website: https://vantagepointresidential.com/

LinkedIn: https://www.linkedin.com/in/paul-neal-47b8478/

Connect with Charles Holloway

Website: https://www.hollowayexperience.com/meet-the-team/

Phone: 757.727.3887

Email: Charles@HollowayExperience.com

Instagram: https://www.instagram.com/thehollowayexperience/

Facebook: https://www.facebook.com/hollowayexperience/

Full Transcript

[00:00:00] Okay, welcome listeners. Today I have the great honor and privilege of interviewing a great friend, Charles Holloway of the Holloway Experience, a real estate agent that’s got years and years of experience. His passions are faith, family, and friends. And I really wanna dig into to all that he’s been able to accomplish in the real estate world, what he’s been able to do with his team and how he’s been able to build this, this this business as a business.

[00:00:25] So Charles, welcome to the show today, Paul. Thanks. Thanks for having me, man. I’m excited to be on your show. I feel like an overnight celebrity. Thank you . Well hey, I’ll take that man. We’ll take it where, where it goes. Talk to me, Charles, tell me, I like to always start out about, you know, how, how you get into real estate.

[00:00:43] You know, I find nobody sort of finish the school and they say, Hey, I’m gonna go into real estate. There’s always kind of an interesting path to get there. So tell, tell us about that. Man. Man, my path was pretty interesting actually. It was kind of two. Initially I got into real estate because I was reading Robert Kiyosaki’s book Rich Dad, Poor [00:01:00] Dad, and was talking about never having all of your income come from one source.

[00:01:04] So I, I really thought that I was gonna get a business and be the super investor because I was working at Verizon Wireless, one of the busiest store between b. Virginia, Baltimore, Virginia, and DC and we went over a renovation and I was managing that Sure. And I got passed up for a promotion that I just knew I had.

[00:01:23] Right. And I was infuriated. It was more like, I guess, unless you was in part of the, in crowd Right. You would get the promotion. So I had these great numbers, great team, and just got passed out for the promotion and made me upset and I said, you know, Let me try something else. So I was thinking of real estate.

[00:01:40] Then the second part was, you know, retail people call out all the time, right? So one day we had a manager call out and I had to stay on the floor. Well, that day was really significant because we were doing a gift for my grandmother who had turned. , I’m an identical twin. So in the picture was all the cousins [00:02:00] and were the grandchildren, right?

[00:02:01] My cousins in the picture. I end up missing the picture. I was five minutes away. So here it is. We have this thing that’s like right up there with a picture of Jesus in the house that I’m not in it. And I said in that moment, Paul, I said, Hey, if God, if you will gimme something where I could spend more time with.

[00:02:20] Spend more time with my family and make an impact. I serve you forever. And all of those things just added up as a sign of real estate. And I, I got in for a fledge ahead and I did, I didn’t look back. And what you see today has truly been a faith journey, I’ll say that. Wow, that’s really cool. I, I love it.

[00:02:42] I’m a, I’m a faithful guy, so I really appreciate that. I, you know, I know that. You know, I started every day just kind of wonder where it’s gonna go and you know, try to get some quiet time in there and, and, and, and just kind of, you know, listen for God’s direction. And it’s funny how you have these trigger moments in your life, like you’re [00:03:00] talking about at the store.

[00:03:01] Mm-hmm. and just missing the picture. I mean, that is a big deal though, right? I mean, The entire family for, for an 80th birthday party. And, and, and, and you’re the one guy, I mean, you’re twin brothers in it, but you’re not in it, right? Nope. And I had, I had cousins travel from Texas, California all over, man.

[00:03:18] And I, I’m literally five minutes away and I couldn’t make it. Well, and I, you know, and the other thing is this probably has nothing to do with it, but I know how twins, identical twins are normally really competitive. Yeah. And that probably just chapter, but two. Right. It’s like, man, my brother’s in this and I’m not in it.

[00:03:33] Exactly. Well, you know, everybody loves twins. So it’s, it is really the talk of the town and the picture. Right. So to have one and have the other one, it’s like, well, why bother? Right. So so it, it really. Unfulfilling moment for him as well by me not being the pitcher. So yeah. Ah, yeah. No, no doubt. Yeah.

[00:03:51] One last comment on twins. Kind of funny. My my college roommate was a, an identical twin. His brother went to school as well, and so they, they would [00:04:00] trade off in different classes on, on exam day based on, you know, who was really strong in that particular subject cuz they studied the same thing.

[00:04:07] Oh wow. That’s awesome. It was just kinda. Yeah. Yeah. Kinda funny, kinda funny. Yeah. I took a non-disclosure , you know, affidavit. So if, if Charlie and I did do that, I’m sworn to secrecy, so you’ll never know. You never know. All right. Well, we, we, it, Yeah. Okay. I’m, I’m with you. I think that’s a good idea that you guys signed that, That’s great.

[00:04:27] So, Awesome. So tell me about tell me about real estate. You, you’re I, I know you’re a listing guru and, and you love working with buyers. So talk, talk to us about, you know, kind of kinda your passions there and, and and, and how you’re positioned in real estate. Well, Paul, I tell people all the time, right, I, I see real estate for me as a ministry, right?

[00:04:47] I’ll never take a pu pit. I’m gonna tell you that right now. Right? And maybe one day, if I’m fortunate enough, I’ll be able to feed five. But for me right now, I think we all have individual gifts, and my gift is, is a [00:05:00] platform for real estate to change people lives. And, and I take it personally, I enjoy it.

[00:05:04] I embrace it and I try to not just finish, but run through the red tape every single day in the way that we do business, in the way we care for our clients, right? So we have three pillars in our organization and it’s to love to serve to. Those are the mantras and, and that is what we strive to do every single day.

[00:05:21] So whether it’s buying, whether it’s selling, whether it’s first time home buyers, everybody has an experience that is creating in such a way that we do a phenomenal job and they ask somewhere doing the transaction, Why are you guys the way you are? And when the door’s open, right? Our anchor versus Matthew seven, seven, and.

[00:05:41] When they ask and the door’s opened, and that’s when we profess our love for Christ. But the truth of the matter is they see it before it’s ever even mentioned because of the way that we do business. Right? So that’s been fun. That’s been exciting to, to do business in such a way that it glorifies.

[00:05:58] The kingdom of God and it allows [00:06:00] you to be relational versus transactional. Right? Paul? You’ll see so many people get in this business, they’re transactional. Well, we really, really pride ourselves on being relational and really going the distance, seven levels deep of getting to know the person, the family, the situation, the whole entire dynamic it’s in, and it’s in strengthening the DNA and the fiber of getting you to know the.

[00:06:24] That allows what we do to be extremely easy, right? Because we are of need, right? We have something and some business acumen that people need, and they begin to trust us. So it’s, it’s, it’s like, hey, while he’s a real estate professional, he’s an extension of our family and he’s gonna treat us as such and take care of us in such a way that it, it is unparalleled versus anything else we’ve seen in the market.

[00:06:52] And that is, that’s what we do, right? So that’s why we can truly serve as the whole gamut. [00:07:00] Well, you, well, so you’re, you’re just you’re living, you’re living biblical principles, right? Mm-hmm. , you’re who’s, it said that, I don’t know. Someone said it famously that You should preach all the time and only use words if necessary.

[00:07:14] That’s correct. I think our, our lifestyle, right? And the way we do business. Mm-hmm. , your DNA should show up. So your business then become your dna. So everybody that’s on my team and it attached to my organization, one of the things that I strive for is I don’t grow just for the sake of growing, right?

[00:07:33] Mm-hmm. , we grow with like-minded individuals who are committed. What it is that I believe in as an organization and the DNA of our organization in so much in a way that hey, the, the masses have come, but the level of care service needs sustained, Right? So we went to that phase. Then you get to this next phase where, We’re still doing a phenomenal business, but that business is done in such a way that then [00:08:00] it becomes a platform.

[00:08:02] And that platform allows you to be able to change generations, be able to leave legacy and sustain yourselves in such a way that you’re able to mentor, you’re able to service your community, you’re able to do toy drives, you’re able to do giveaways. All those good things are the things that we’ve done.

[00:08:18] And this year, Paul, we’re very, very excited. We, we started our nonprofit right? So who would’ve ever thought that real estate would be the vehicle to do this? But it has been right? And it started at just sitting at kitchen tables and telling people, Hey, I’m going to take care of you in a manner in which I will want to take care of myself.

[00:08:39] Another, another family member. And that thing just grew Egg Paul, it just truly grew egg. And people always say, Well, what’s the secret? What’s the mystery? Right? I’m an open book. I don’t mind sharing it. It’s being your authentic self, being genuine, and connect with people in such a way that you are compelled to take care of their [00:09:00] situation and their need because you’re so committed, you don’t wanna let ’em down.

[00:09:04] And that’s kind of where we are, and it’s been great. Well, you’re, you’re, yeah. So you’re, you’re, you’re li I mean, you’re literally living the golden rule, right? I mean, you’re embodying it. You’re, it’s, it, from, from what I’m hearing, Charles, is that you guys, you’re the, the, the Holloway experience is. It’s really your, your whole, your whole team, your system, your culture is geared around coming around that client and, and bring them into your family and, and, and build that relationship and serve them so that they, they have a better life basically because you were there, right?

[00:09:42] Because some, so many agents get in the business, say, Oh man, let me find this new shiny object. Let me do this right? Let me do Zillow. Let me do this. Let me pay for this. Let me pay for that. We have not had to do. Because think about it, Paul. People think people know about. , and I’ve never seen an advertisement.

[00:09:58] Right. [00:10:00] I think we devalue the ability of word of mouth, and the great thing about just the compounding effect of taking care of people in such a great way that they would then become raving fans and ambassadors, and the experience is so irresistible. They feel compared like, Hey, I have a. Secret. That shouldn’t be a secret that I wanna share with everyone.

[00:10:26] So they then become, You’re billboard out in the community, right? And so then you are helping people that has some measure of already built in trust. So now instead of having to chase this object and that object, you can spend time really. Being relational and getting to connect with someone on a deeper level.

[00:10:48] And, and that has proven to be our success. It’s work for us, and I just hope others, especially now in a shifting market, right, creating a incubator for your client and your database is [00:11:00] essential, right? So now it’s, it’s like, hey, I, the shiny objects are gonna begin to slow down. I can’t buy and pay for the leads.

[00:11:08] Now, I, I gotta really. Where for us it’s not work. Cause we’ve been doing this and we’ve been relational. So you don’t work at creating relationships, you just be yourself and they be themselves and you find a common ground and you build on that. So, hope that answered your question, Paul. Wow. It’s, it’s literally Oh yeah.

[00:11:27] It’s really just that simple. When people, What’s the formal, what’s the magic? It’s, it’s literally that simple for us. Yeah. Well, I mean, I, I think genius is simplicity. Mm-hmm. , you know, boil the complex down to keep things simple and why make it any more complicated, Right. If that, if that, if that’s you, you’re living your life, you’re living your, as you said, your authentic life and.

[00:11:53] You’re attracting people and it gives you a platform to serve people in a way that that you haven’t had [00:12:00] before. And, and, and people want that, You know, people today, I mean, gosh, in this world we live in today, Charles, it’s like there’s, you know, we’re so connected and yet so distant. Correct. Right. I mean, it’s, it’s unreal with the, the, the cell phones and the technology and all that.

[00:12:18] And it’s, it’s it it, but yet people have lost the fine art and the, the ability to have just interpersonal communication and mm-hmm. , you know Just, we’re missing that. And so I think they’re starving for it. And when you come along and say, Hey man, you’re, you’re just, you’re being authentic. You’re being, you, you’re serving these people.

[00:12:36] You, you love it. It’s like they, like, they don’t know what to do. Right? , it’s what if we challenge everyone to use technology to connect? If, if we think about the inception of Facebook, when it first created, it was to connect people all around the globe. to just be able to say, Hey, I’m fine. I’m alive. Check in.

[00:12:58] Look what’s going on with me in my [00:13:00] world, and what have we used it for? What it’s really meant to be used for versus a form of advertisement, right? Or pushing your own agenda. But let’s truly use technology and the things that are resources to connect. It is the great connector where we just gotta u, you know, for everything.

[00:13:20] There’s a good way to use and there’s a bad way to use it. Let’s just focus on a good way to use it. I think if we use that platform as a way to just genuinely connect, Hey Paul, I’m just calling you today just to see how you’re doing. Is everything going right in you and your world? And in that conversation, if a need arises, I’m here for you, Paul, should you need me?

[00:13:41] Right. Yeah. Simple. So techno. Yeah. Take the good, leave the bad. And you, And are you using technology, Charles pretty ex extensively in your business? We business, yeah, we do. I’m very, Now I will say this as much as I use technology. I do use that as, as as much of a personal touch, right Paul? So on Thursdays, we’ll, we’ll [00:14:00] do pop buys, we’ll go to people, houses that are our clients and just give ’em a trinket or something and just say, Hey, I’m in the neighborhood.

[00:14:05] I just wanna stop, say hello and let you know I thought of you. Right Paul? There’s this one rule, right? And it stays with me and it says, People will forget your name and forget what you look like, but they’ll never forget how you make ’em feel. So while I use technology to stay out in front of people for the fast.

[00:14:18] Clientele that we have, and for more of a point of reference for information, it doesn’t eliminate the need for the human connection. People always say, Hey, we keep doing Zillow and all this other stuff. We may become obsolete. The real estate professional will never become obsolete because of an necessary need for built in trust and the human.

[00:14:42] now, they can make our job a lot more simplistic, but it’ll never completely erase the real estate professional because of the need for the human connect. Well, I mean, yeah, and you think about like, it’s a, that’s a stressful thing. I mean, you know, if you’re buying or selling a house, it’s, it’s a huge life.[00:15:00] 

[00:15:00] You’ve got, you’ve got something else going on in your life. You don’t just randomly buy a house or sell a house. There’s a reason why, right? You’re like, you’re moving into the area, you’re moving out of the area. Maybe you’re, you’ve got a new family on the way, a baby, maybe you’re, you know, unfortunately your family’s splitting or your downsizing or there’s something going on, and so there’s already a level of stress in your life.

[00:15:20] And, and then we know how complicated the real estate transaction could be from, from finding the right home to negotiating the contract, to looking out for the, the landmines that are out there, to getting the right loan. I mean, everything, all, everyone that’s involved in the process, that’s, that’s, that’s tough.

[00:15:39] And so I don’t personally see a, you know, a Zillow or some, you know, amorphous. Real estate company and you know, California or in the sky or wherever, you know, effectively serving those needs. I mean, yeah, they can move the paper and, and you know, and, and there’ll always be a certain percentage of people that just wanna go with the cheapest thing and [00:16:00] whatever, but, but that experience is not what most people need or, Absolutely.

[00:16:04] I’ve never seen a z estimate. Ask about motivation and sometime uncovering the motivation is the factor that’s driving the decision, right? So only a human can do that. Only a human can react to an emotional rollercoaster or something in a transaction to go wrong. A Z estimate or some kind of assessment, or some all log, all the a.

[00:16:28] It can’t provide you that. Right. So that’s where we, we come. Right. But Paul, I’ll say this and I’ll be remiss if I didn’t mention this. Where I feel as real estate professionals, well we can do better, is being more unified to the profession in general. Versus I’m with this brokerage, you are that brokerage.

[00:16:53] It’s like taboo. We shouldn’t communicate. No. We can all coexist and operate in a spirit of [00:17:00] consistency and excellence that brings dignity to the profession. So that way the consumer will have a consistent, not to say the same, but a relatively consistent experience and it won’t put us or deem us there right next to the used car.

[00:17:17] Right, and I think in the world of some car sales men and women and professionals across the world, but you know how the stigma can be created. So how do you combat that? I think sometime as real estate professionals, we don’t do our best to play together in the sandbox in such a way that’s cohesive and consistent so the consumer can get what it is that they desire.

[00:17:42] I truly have a dream. Paul, that the real estate profession is one that is highly sought at like doctors and lawyers. Because imagine you’re gonna always need some form of doctor, right? You’re just gonna need it. It’s just gotta happen, right? You’re gonna always need a dentist, right? As [00:18:00] long as people walk made the, the world have teeth, but people are always gonna need a place to lay their head, whether it’s owning, renting, it doesn’t matter, right?

[00:18:10] As long as we have dirt and land that we gotta drive on, it’s essential. Where is that dignity revs in respect for the profession we create, that we tell the world how to treat us no one else. How, how, How does the industry get there, Charles? I think it’s having more transparent conversations in regards to, It’s more than, Hey, I’m going to take 60 hours.

[00:18:35] Take this universal test. It is more systematic approach in training, developing and raising a standard and requirement of these are the things that you do when you hire a professional and do business or want to be a realtor or real estate professional in America, right? These are the minimum standards and we build from that.

[00:18:56] But to say that you can open up Me Incorporated, and none of these [00:19:00] me Incorporated are consistent and are the same. I don’t think it does great for. The culture or the, the profession of being in, in the real estate field. Right. So I think we gotta put more of an education and more knowledge behind what we do.

[00:19:13] And if you, if we’re talking and we’re being honest Paul, right? Real estate profession is the only profession that you can even likes to do it before you know what the heck you’re doing. Right? It’s, it’s the, on the job training professional, right? So we, we gotta do a better job of training people consistently across the board so that way it’s not, Oh, I guess this works, so I assume that works.

[00:19:29] No, this is the way it should be done. Yeah. This is the level standard in which. We all should operate here regardless of brokerage. Well, you know, SA sales in general over, over eons of time has always had a bad rap, regardless of the industry because, you know, it’s like, well, you know, I don’t want, no one wants to be sold.

[00:19:50] But the reality of the matter is a, a good sales professional or in a real estate professional is not selling at all. Right? You’re uncovering needs. You’re trying to [00:20:00] go, as you mentioned, the human, the questions that the Z estimate won’t ask to uncover motivation. That sometimes people don’t know what it is they really want.

[00:20:09] They have, they, they, they can’t put their hand on it. Right. But you, you’re almost like, as a professional, you’re like a detective that you’re asking the questions, you’re digging deep, you’re trying to draw them out. And maybe not just maybe not one person. Maybe it’s a husband, a wife. It’s, it’s a family and there’s, there’s different competing things going on and you’re trying to help them.

[00:20:27] It’s not your goal. You don’t care what house they get. Mm-hmm. , you don, you could care less. Right. But it’s, it’s, it’s, But what you wanna do is help them define what’s perfect or as close to perfect for them as possible. And that’s a sales professional. That’s right. You know, in my opinion, a long time, Paul, I’ve never sold a house a day in my life.

[00:20:46] Cause imagine we were helping clients. They’d walk in the house and they know it’s the one. Every single time, I’ve never sold a house day in my life. Now I opened the door, but I’ve never sold a house. I am retained [00:21:00] to advocate and advocate for my client’s best interests and serve as the earmark of education.

[00:21:07] And once I educate you, you can then make an informed decision. And then once you make a decision, we negotiate an offer and then we land the plane. And I make sure you land the plane safely. But I’ve never sold a house. I always. My clients look at me like, Huh? I say, Listen, there’s two things you’re gonna have to do.

[00:21:24] The hardest thing you have to do is find a house and tell me how much you love it. That’s it. Cuz once you tell me how much you love it, we get to decide how aggressive and an offer we want to be. But I have never literally found anyone a house. Never. And, and I keep that mantra, You gotta fund the house.

[00:21:39] I’ll make sure you tell me that’s what you like. We land the plane and then I wanna deliver it to you in a way in which I will want it. Mm-hmm. . So if that’s, if that’s being a cheesy salesman, then Okay. Doesn’t sound like it to me though. . No. No, but there’s a lot of, there’s actually, there’s, there’s a lot of work involved in that, that, that’s my [00:22:00] point.

[00:22:00] You know, people, people think, you know, the, you mentioned car sales. Yeah. There’s a lot of great car sales professionals. You know, the image of the, you know, walking on the used car lot and you know, the guy, I mean, yeah, I, I’m sure there’s, there’s a, a valid reason for that back in the day, but, But, but, but again, you know, you, you, you showed them, you found them the right house based on a lot of due diligence and work and understanding and asking questions and drawing out to present the, the right opportunities for them to say, Yeah, this is the house for me.

[00:22:31] Right. Absolutely. Yeah, now we’re once step ahead. Yeah. So that’s, I guarantee you any house that I show you, the price tag is always on the house before we go

[00:22:42] Well, it needs to be right? Cause I mean, you know, it’s, it’s funny, you know, I get people, you know, once in a while we first time home buyers that, that want the, you know, want the, the Mick Mansion. And I’m like, Are you sure you want a mc mansion? I’m like, Even if you could afford it, do you know how much it costs to heat that thing and to get the [00:23:00] lawn maintenance done?

[00:23:01] And you know, You might wanna, Let’s talk about this. Cause people don’t know what they don’t want. They don’t know. That’s why we’re, I consider that’s more as advisors, right? We’re advisors. Yeah, absolutely. Yeah, yeah. No, that’s, that’s exactly right. That’s, that’s, in my opinion, what I, what I see is the, is a professional real estate agent.

[00:23:19] And, and back to your comment about unifying the industry with that le raising that bar, if, if that could be, you know, sort of the basis of the educational piece that, you know, people learn, Hey, you’re like, A financial, you are a financial advisor, cuz this is my gosh, like the largest debt that most people will ever have, right?

[00:23:39] Maybe the largest asset or one of ’em. And so, . It’s, it’s important to have to know you got that, that, that fiduciary responsibility that, that I’m, I’m, I’m guiding people, but it’s their decision. It’s not my decision, but here to be that guy’s. Right. We’re, we’re, we’re, we’re, we’re metamorphic into more wealth builders.

[00:23:55] Right? And, and that’s a good thing. Mm-hmm. , that’s a, a very good thing. [00:24:00] And we just have to, back to my point. We have to take that seriously. Across the board because of yeah, how essential and how important we are. Yeah. Yeah, no, no doubt that, that, that home is is the centerpiece of a great financial plan as well over time.

[00:24:17] And do you, do you get many, do you work with many investor clients? I mean, outside of their normal, you know, home purchase or building wealth around that? Absolutely. The whole intent from me, Paul, is every client becomes an investor. Mm-hmm. , how can it be that I become a real estate professional and I invest?

[00:24:32] Right. Practice what you preach, but then not encourage my clients to do the same. That is the quickest and the best way, even Warren Buffet says it to accumulate wealth is by way of real estate. So if you’re a real estate professional and you only look to sell your client one house and there’s no investment opportunity in it, or that’s not your long time strategy, shame on you.

[00:24:53] Right. Cause I can’t go to the insurance agent, the State Farm insurance agent right now for just car insurance. They’re gonna sell me [00:25:00] life insurance, right? They’re gonna try to sell me insurance from my home. Mm-hmm. right now, I think they’re doing mortgages right. But it’s, it’s a whole gamut. And I think what we have to do is we have to see a client and an opportunity as a long term situation.

[00:25:12] Na AR is National Association. Realtor says 70%. 70%. 76% of people would use their agent again. Had the age of stayed in contact, 86% of them don’t use their agent again because they just don’t know their name. Why? Because they don’t do a great job in contact. Again, the dignity and seeing it as a professional, seeing it all the way through.

[00:25:36] Is, is is where we gotta get good at. So I do work with a lot of investor clients, but I also work with a lot of clients, turn investor because that’s the strategic strategy of me to say, Hey, let’s look at the holistic picture. How do we make you better and set you and your family up? Gone are the days Paul of, Oh yeah, I’m gonna sell mama house and when baby girl gets 18 or 21 or 25, I’m gonna be her realtor.[00:26:00] 

[00:26:00] No, I’m gonna sell mom seven properties over simultaneously. While there’s gonna be a time where I’m helping mom, but I’m helping baby girl as. Right. So, yeah. Yeah. That’s awesome, Charles. Yeah. Yeah, no, I mean, that’s great. I I, I, I was funny, we started off this interview with the, you know, Robert Kiyosaki, Rich Dad, Poor Dad.

[00:26:18] I’m like, Yeah. I mean, it’s I, I’m, I’m, I’m through and through that and we deal with a lot of investor clients and, and it is a great asset class, a great way to hedge against inflation, a great way to build wealth. And as you know, to all the tax advantages, the cash flow you can create and. You know, there’s no better way to do it, in my opinion.

[00:26:37] For sure. So, switching gears here as we’re we’re, we’re actually running at a time. Tell me something. Tell me, tell me what you do for fun, man. Oh man. For fun. For fun. I, I enjoy my kids and, and, and the wife spending time with them. I’m a huge sports junkie no matter what it is. I love sports, right?

[00:26:55] And I think it’s just not the sports. I love people having the [00:27:00] conversation of who’s the greatest of all time the goat conversation, right? And just that model of consistency and excellence, right? So I I, I love sports, man. I’m telling you. My Sundays are coveted, right? My team is no good. I’m a Washington Commander fan by the fact of my dad, but I, I’m hoping that a broken clock is right at least two day, two times a day.

[00:27:19] So I’m hoping that we’re gonna get it right eventually, right? But I, I thank God for fantasy because then you start watching all the other games and you kinda root for the sport and you forget how horrible your team really is.

[00:27:34] Well, my team is a college team, Virginia Tech, so I’m feeling your pain, man. , I’m on the same color lines, right? So just for, for any, any, any Washington commander player that is watching as a a Ron Rivera realize that you have fans and we have a reasonable expectation for you to be good. Please. , it’s hard showing up on Mondays after losses.

[00:27:59] Ah, [00:28:00] I know. In fact, that’s what they pay you to do, right? Right. Don’t to be good. Don’t pay. You just play. We play you to win.

[00:28:10] That’s exactly right. Well, Charles, you’re definitely winning you and your team at the Holloway experience in real estate and serving your clients. Tell everyone here, all of our listeners, how can they get up with you, anyone that they wanna reach you for real estate or investing hollow experience. On I ig, it’s Holloway Experience Real Estate on a Facebook Charles Holloway on Facebook.

[00:28:31] Email our, our website@www.experience.com. And we pride ourselves on getting back to people in a very reasonable and timely fashion. So by all means, reach out to us. We’ll take good care of you. We’re gonna love you, we’re gonna serve you, and we’re gonna care for you like nobody else. The purpose of business is to find a need and be dedicated, committed to fixing that need.

[00:28:50] So if there is a real estate need, our business is set up to fix that profit. Thank you. That’s awesome, Charles. Well, look, I appreciate you having, [00:29:00] Thank you, Paul, being on my show and man, instead of been a lot of fun, I appreciate you and I wish you well man. And you know, if you wanna have me back again and you have a sports segment only, go ahead.

[00:29:08] I got some statistics, I got some stats. Great. All right, well, we’ll do, we’ll take you up on that . You all have a great day buddy. Good boss.